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FAQ
1. How do I get started on Design365days?
a) Customer Account - Sign up and select customer account type. Start project with 4 step following.
1) Select the project category.
2) Fill project details.
3) Select budgets for your project.
4) Select payment method for your project.
After you have been paid already. You need to notify your payment. We will verify and open your project.
Designer - Sign up and select designer account type.
Submit project by Upload file (jpg, jpeg, png ,gif) with maximum size 300K. You can submit project 10 times per project.
2. How Design365days works?
You can learn about how it works.
Click here
3. How customer judgement?
1. Sign in
2. Select "My account" menu in top of website. We have 2 ways to access.
2.1) In case you open 1 project
2.1.1 Select "See all designs" menu
2.2) In case you open more 1 projects
2.2.1 Select "My account"
2.2.2 Select "My project" menu
2.2.3 Click "See designs" button
3. Click "Get this" button
4. How can I update profile?
1) Select "My account" menu
2) Select "My profile" menu
You can update your profile details following.
Customer
1) Personal information
2) Password
3) Subscribe
Designer
1) Personal information
2) Password
3) Subscribe
4) How to receive money from our website.
5. How can I update project details?
1) Select "My account" menu
2) Select "My project" menu
3) Click "Edit" menu
Remark - If project expired , you can not edit project details.
6. How can I hidden my project from Google?
You need to choose "private project" package to hide your project from public.
7. What is Guarantee in website?
When your project expired ,If you get designs less than expect designs from package and no satisfaction. We will refund within 3 days. We will refund by payment information that you pay to us 60%.
8. How design get rewards?
If you win the contest. You need to do 2 steps.
1) Upload original source file in website.
2) Fill payment method details. We will verify and send rewards to you.
9. Can designers see others submit designs?
If project don't finish yet ,designer can not see other submit designs. We have to protect designer copy designs.
10. How can I feedback/comment designs?
1. Sign in
2. Select "My account" menu in top of website. We have 2 ways to access.
2.1) In case you open 1 project
2.1.1 Select "See all designs" menu
2.2) In case you open more 1 projects
2.2.1 Select "My account"
2.2.2 Select "My project" menu
2.2.3 Click "See designs" button
3. Click "Comment" button and enter details that want to send to designer.
11. How can i subscribe?
1) Select "My account" menu
2) Select "My project" menu
3) Select "Subscribe"
12. Which payment methods on Design365days?
1) Bank account
1.1) BCA
2) Paypal/Credit card
13. Can I select designs in expired project?
Yes ,you can select even though project expired.
14. What is condition for refund?
1) Your project expired
2) You get designs less than expect designs from package and no satisfaction.
3) Your project has "Guaruntee" package in your project.
15. What is files you get after project finished?
ai ,pdf and jpg files
16. How customer acknowledge about project movement?
We send notification email and message for every project movement.
17. Can I submit more than one design?
Yes ,you can submit project more one time but not more 10 times.
18. How many Addtional Package?
1) Private project
Hide project from competitor ,Google ,Facebook. Protect your secret data.
2) Promote project
Promote your project with Facebook.
3) Feature project
Show your project in top list of all projects. Designer see you first.
4) Highlight project
Highlight your project for easy to see by using different colors.
5) Invite top designer
Invite top ten designers of Design365days to join your project.
6) Guarantee (Guarantee project for medium to extra large)Guarantee (Guarantee project for medium to extra large)
You will get a full refund in case the number of designs does not meet the minimum designs in the package and the design does not meet your satisfaction.
19. How can I send message to designer?
1) Go to Search designer page
2) Click "Send message" button
3) Fill details
4) Click "Send"
20. Who owns submit designs?
Customer is owner for winning designs but submit designs is Design365days and designer assets.